Find out what hosting providers mean when they say "phone support".
You'll find lots of cloud hosting companies out there, however many of them are resellers who have limited resources, especially in terms of support. One way to distinguish them is the option to get in touch with the company over the telephone. The level of support that you can get via this particular method of communication may vary based on the service provider - several of them provide professional telephone support, while others offer common and customer support only because some matters are more time-consuming and it is much easier to be resolved via a ticket, particularly if the issue needs to be escalated. Still, it is good to find that you can always get in touch with your website hosting provider since there are various small-scale matters which can be managed effortlessly and in a very timely manner through a phone call, not mentioning that you are able to get additional info for the services even before you become a client.
Phone Support in Cloud Hosting
We know that having the option to talk with a live representative is very important, that's why we have 3 support lines around the globe (Australia, USA and UK) and you'll be able to contact us on the phone for 14 hours every day. If you consider purchasing one of our Linux cloud hosting
, for example, you have the option to phone us and learn more about our solutions before you order to ensure that we do cover all of the system requirements for your sites. After your purchase, you will be able to get in touch with us about all the sales and / or billing problems you may experience, or get any type of general or basic technical information that you need. We've aimed to find the balance between phone and ticket support, so for strictly technical matters you'll have to use our ticketing system, which will make it easier to keep track of the communication together with any new developments in the resolution of the issue.