If you’re a site owner, a problem might always show up and it does not automatically need to be related to the web hosting service. For example, something may go wrong when you update a script or some critical content can be modified or deleted accidentally. No matter what the essence of the problem may be, you will have to get in touch with the respective customer care staff and request them to recover a backup or to help you solve the problem that you are facing. How timely they will do that will predetermine the interval of time that your websites will be unavailable. For particular sites such as social networking sites or online shops, a repeated outage duration can often mean lost visitors and cash. Having said that, it is of primary importance that you use the services of a hosting company that offers not only a good technical support service, but also a prompt one.
One-Hour Response Guarantee in Cloud Hosting
Our guaranteed maximum response time for any ticket that you open or any email that you send is only 1 hour, even if you contact us on weekends and national holidays. Whatever the essence of your issue or question may be, we’ll lend you a hand instantaneously and will provide you with the needed information to troubleshoot any problem with your websites. The actual reaction time usually doesn’t surpass 15-20 minutes, which is why you can forget about waiting around for hours and hours to get an issue sorted out or even worse than that – waiting around one whole day only to get a response that more info is necessary whilst nothing is resolved. We will give you assistance in a timely fashion purely because we understand exactly how valuable time can be in the dynamic Internet era. The 1-hour reply time guarantee is valid for any billing or technical enquiry that you may have relating to our Linux cloud hosting.