A live chat is a real-time way of communication between a website hosting provider's support team and its clients. It's an efficient method to receive some info about the hosting services or get some issue resolved as you're speaking with a live representative. The advantages of using a live chat service rather than calling or opening a support ticket are the reduced possibility of errors when you exchange data such as usernames or domain names, the quicker response time because the communication is real-time plus the fact that you do not have to stay on the chat constantly - you'll be able to do another thing while the agent examines the issue involved. What's more, you will be able to be a part of a live chat room from any kind of computer that's connected to the world wide web, avoiding the phone costs that you'll have to pay if you are calling to another country.
Live Chat Support in Cloud Hosting
As we believe that various troubles are quickly resolved when you talk with a live person, we offer a live chat service for all of our prospective and active customers. Our chat is available every day and our support representatives will assist you with a number of questions and issues. In case you are not our client yet, you can learn more about our cloud hosting plans and the web hosting platform in general to be certain that your websites will run properly on our servers. In case you already have an account and you have some questions or you encounter any troubles with any of our services, you can get in touch with us through our live chat and we will provide the necessary info or help you troubleshoot the problem. You will have to open a support ticket for certain problems that need longer time or the assistance of a system administrator, still for a variety of basic problems you can receive help right away.