There are a number of ways to get in touch with the hosting company whose services you are using, but the one that you’ll invariably find irrespective of which company you select is a ticketing system. It’s the easiest correspondence channel for different reasons. In the event that no customer support staff member is free at the moment and they’re all engaged, a telephone call may not be replied to, but a ticket will always hit home. Additionally, you can copy & paste large bits of information without the need to worry about printing errors, and in case a particular problem requires more time to be sorted out or a number of replies have to be exchanged, all the information will be in one and the same location, so each party can always see the comments supplied by the other one. The drawback of using tickets to contact your hosting company is that they are often separate from the hosting platform, which goes to say that if you have to provide information or to follow directions, you will have to use at least two separate admin interfaces and this number can rise in case you wish to administer multiple domains. Additionally, many web hosting companies respond to tickets after a few hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while awaiting a response.
