A lot of individuals who begin using their 1st web hosting account, or change companies, typically have enquiries regarding how particular procedures are carried out or encounter difficulties when setting up different things like e-mails, site settings, etc. This is why, many web hosts have prepared documentation with frequently asked questions and problems in order to help their customers obtain information swiftly and easily. Consequently, the customer service staff representatives can dedicate more time to real problems that particular customers may be facing, because the solution for the minor things will be available on the Internet and customers will be able to cope with them without touching base with the customer support staff. Having detailed documentation is quite important, particularly for new clients without any practical experience whatsoever, because the web hosting service entails loads of functions and many individuals can get puzzled about what action to take. A good knowledge base can both help you complete the operations that you wish and learn how the web hosting service works as a whole.