The support that you can receive from your cloud hosting provider is very important, regardless if you have pre-sales questions and you are not a customer yet, or you have some technical trouble with an active account. Prompt and clear information about a question or a problem will save you a lot of time and efforts, not mentioning that this can often be a sign that you are ordering from a genuine website hosting supplier and not from a reseller. When you get a hosting account through a company that does not own its servers and it cannot access them directly, it's almost certain that you will wait for a few days to have a reply to your question, so your websites may remain offline for quite a while. Alternatively, a supplier which offers numerous options for communication and has a support staff available at any time will assist you to right away and help you minimize or entirely avoid any downtime and prospective losses.
24/7 Customer Support in Cloud Hosting
We offer 24/7 billing, customer and tech support for all of our Linux cloud hosting. Even if you are not our customer yet and you have questions, we will give you a hand in a timely manner and provide you with the necessary information, so as to give you a choice to make an informed decision when you purchase your new hosting account. We're available anytime, including weekends and holidays, and we provide you with various options for communication to get in touch with us - live chat, phone, emails and support tickets. For your convenience, we have a couple of telephone numbers globally, so you'll be able to call the one that is closer to you. The max response time for your email messages and the tickets is one hour. The standard response time is around 15-20 min, which means that you can forget about waiting for several days to receive support for any task or issue, irrespective of its difficulty.