Technical Support Channels
A Sixty–Minute Ticket Response Time Guarantee
All your assistance requests will be responded to in no more than sixty minutes after the ticket or email was received. If your issue needs additional assistance from an admin, we’ll forward the ticket or the email to the person on duty and we will leave a comment to notify you that more time will be needed for finding the optimal solution. If you make use of our Administration Services package, any of the server administration tasks included there will be executed whenever you decide.
A Topflight Support Service
Our customer support staff will be at your disposal 24/7 should you require assistance working with the Hosting Control Panel or with any of the applications that we have pre–installed for your convenience on the dedicated server. What is more if you need assistance with all the everyday admin tasks on your dedicated server, you can take advantage of the Administration Services package, which includes data backup hard disk drive space, Operating System updates on a weekly basis, problem troubleshooting and installation procedures, server monitoring and restarting services, etc.
An Intuitive Help Section
We have equipped our Hosting Control Panel with a fully detailed knowledgebase, which includes elaborate explanations of its features and functions. Moreover, we have made exhaustive video tutorials that will further teach you how to perform a particular task or solve a frequently encountered problem. The educational articles and the tutorial videos are readily accessible from every Hosting Control Panel section through the Videos and Help buttons in the top right corner.